Cloud Systems Administrator | Sabre systems | Remote May 2023 - Present
Maintains physical and virtual hardware infrastructure using AWS
Secures information systems and applications to current DoD guidance
Maintains configuration and security posture of information systems through continuous monitoring and routine security events/reporting
Provides technical support to customers, ranging from resolving technical issues to providing guidance and best-practices
Participates in project planning using Agile methodology
Maintains system backups and disaster recovery plans
Manages user accounts and permissions
Deploys and maintains software applications
Systems Administrator | Rollout Systems | Lexington Park, Maryland June 2022 - May 2023
Utilizes approved DoD scanning tools; ACAS, SCAP, STIG Viewer, Evaluate STIG to identify and remediate vulnerabilities
Performs preventive maintenance, software/hardware upgrades, patch maintenance, and firmware upgrades
Works in accordance with NAVAIR and DISA policies
Maintains systems for optimal performance and safety
STIG workstations
Provides input on new and current IT systems ensuring they meet requirements and specifications
Work with Active Directory Administration
Provides quality support to meet the requirements of the organization
Proficient with server 2016, 2019 and Windows 10
VTC/SVTC POC
Harden systems according to DoD and NIST standards
Take the IT support role on detachments (DET) to support flight test events
Systems Administrator | SMX, Lexington Park, Maryland August 2021 - June 2022
Monitors Ops Bridge, route and action on HEAT tickets assigned to MC2
Monitors NetIQ for CORE & eDMZ, evaluate storage for VMWare, SCAPs, checklist, STIGs as assigned for accreditations
FOD, Escort and safety walks, daily lock ups on secure rooms, fill out daily log book and SP lists, Server Decoms and DRMO runs
Virus definition updates, outage and reboot request, scheduled patching
Provide password resets for PRDC team, create RightFax accounts
NMCI Dial Morning Call, check for Callware and voice REC failures
Scheduled patching, Windows and OOMA, VM Snapshots, ACAS scanning
Maintains Windows servers, and active directory
Adding and removing server for maintenance and decom, assist with monthly server maintenance
Reporting on failed backups and troubleshooting back up failures, applying troubleshooting methods and processes to hardware and software
Ensuring system compliance with NAVAIR, DISA, and DoD RMF requirements
Service Desk Technician | Super Systems Inc., Pentagon April 2021– August 2021
Provided technical support to Joint Staff, Office of the Secretary of Defense and Headquarters of the Army personnel with hardware, user’s access to secured network, resolving technical issues, and provides technical assistance to Tier 1 and Tier 2 personnel
Managed the configuration and operation of client-based computer operating systems Added specific groups (memberships) to end user’s Joint Staff, Office of the Secretary of Defense and Headquarters of the Army accounts through Active Directory (AD) for network share access
Administering user’s CACs, both SIPR and NIPR
Marinated user’s NIPR/SIPR Joint Staff, Office of the Secretary of Defense and Headquarters of the Army Email Accounts through the DEPO system, Active directory
Maintained of the business software applications such PKI Infrastructure, Microsoft Office 2016 products for Joint Staff organization
Customer Service Representative | Insight Technology Solutions, Arlington, VA March 2020 – April 2021
Perform tier 1 support for Designated School Officials using the Dynamics 365 SIMA ticketing system to resolve and escalate users’ issues such as record data fixes via telephone
Manages schools, nonimmigrant students in the F and M visa classification using the Student and Exchange Visitor Information System (SEVIS)
Advises stakeholders of current Department of Homeland Security (DHS) policies and guidelines for nonimmigrants and SEVP-certified schools
Education
Master of Science (M.S.), Cybersecurity | Southern New Hampshire University | In Progress
Bachelor of Science (B.S.), Cybersecurity | Old Dominion University | 2019